spribe Privacy Policy

spribe ("we", "us", "our", "Platform", "Company") is committed to protecting the personal data of every player who accesses our online sports betting and casino services at spribe.ws. This Privacy Policy ("Policy") sets out in clear, plain terms what data we collect, why we collect it, how we use it, who we may share it with, and what rights you have over your own information.

We understand that Pakistani players value their personal information and expect any platform they use to handle it responsibly. Whether you are placing a bet on a PSL match from Karachi, spinning slots from Lahore, or accessing live casino games from Islamabad, this Policy applies to every interaction you have with spribe — across our website, mobile platform, and any customer support channels.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, all of which form part of the agreement between you and spribe. Capitalised terms not defined in this Policy have the meaning given to them in the Terms & Conditions.

2.1 spribe is the data controller responsible for your personal information collected through the spribe platform. As data controller, spribe determines the purposes and means by which your personal data is processed.

2.2 If you have any questions, concerns, or requests relating to this Privacy Policy or the way spribe handles your personal data, you may contact our Data Protection team at: [email protected]. We aim to respond to all privacy-related enquiries within 30 calendar days.

2.3 Where spribe engages third-party processors (such as payment providers or game suppliers) to handle data on its behalf, spribe ensures that appropriate data processing agreements are in place to govern that relationship and protect your information.

spribe collects the following categories of personal data from players. We only collect what is genuinely necessary for the purposes described in this Policy:

spribe does not collect sensitive special-category data (such as health, biometric, or religious information) unless specifically required by a regulatory obligation, in which case you will be notified separately.

spribe collects your personal data through the following channels:

• Direct registration: Information you provide when creating a spribe account, including your name, mobile number, email address, and date of birth.
• KYC verification: Identity documents (CNIC copy) submitted during the mandatory Know Your Customer process before any withdrawal is processed.
• Payment transactions: Financial details captured when you make a deposit or request a withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, or USDT TRC20.
• Platform usage: Technical and behavioural data collected automatically through server logs, cookies, and analytics tools as you navigate the spribe website or app.
• Customer support: Information you share when contacting spribe via live chat, email, or any other support channel.
• Third-party sources: In limited circumstances, spribe may receive data about you from fraud prevention agencies, identity verification bureaus, or payment processors to comply with anti-money laundering obligations.

spribe processes your personal data only where there is a valid legal basis for doing so. The primary purposes and their corresponding legal bases are as follows:

• Account creation and management: Processing is necessary for the performance of our contract with you as a registered spribe player.
• Payment processing: Necessary for the performance of the contract and to fulfil our financial obligations to you, including processing PKR deposits and withdrawals.
• Identity and age verification (KYC/AML): Processing is required to comply with our legal obligations under applicable anti-money laundering and responsible gaming frameworks. This includes verifying that all players are aged 21 or above.
• Fraud prevention and platform security: Processing is in spribe's and players' legitimate interests to detect, investigate, and prevent fraudulent activity, money laundering, and platform abuse.
• Responsible gaming monitoring: Legitimate interest and legal obligation to identify at-risk players and enforce self-exclusion requests and deposit limits.
• Customer support: Necessary for the performance of our contract and our legitimate interest in providing you with effective assistance.
• Marketing and promotions: Based on your explicit consent, where you have opted in to receive promotional communications from spribe. You may withdraw consent at any time.
• Platform analytics and improvement: Legitimate interest in understanding how players use spribe in order to improve the user experience, fix technical issues, and develop new features.
• Legal compliance: Where processing is necessary to comply with a legal obligation binding on spribe, such as responding to a lawful regulator or law enforcement request.

6.1 spribe does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We only share your data where it is necessary, proportionate, and covered by an appropriate legal basis.

6.2 The categories of third parties with whom spribe may share your data include:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and USDT TRC20 processors, strictly to execute your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC and document verification services used to confirm your identity and age before withdrawals are released.
• Game content providers: Licensed third-party game studios that supply casino and slot content on the spribe platform may receive anonymised session data for game performance purposes.
• Fraud prevention agencies: Where there is a reasonable suspicion of fraud, money laundering, or illegal activity, spribe may share data with relevant fraud prevention or law enforcement bodies.
• Regulatory and legal authorities: Where required by a lawful order, subpoena, or regulatory directive, spribe will disclose the minimum personal data necessary to comply.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, analytics, and customer support software providers operating under strict data processing agreements with spribe.

6.3 All third-party processors engaged by spribe are required to handle your data in a manner consistent with this Privacy Policy and are prohibited from using your data for any purpose other than providing services to spribe.

7.1 spribe retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and compliance obligations.

7.2 As a general principle, spribe retains account and transaction data for a minimum of five years following account closure. This retention period supports our obligations under anti-money laundering regulations and enables us to respond to disputes, audits, and legal proceedings.

7.3 Technical and usage data (such as server logs and session data) is typically retained for a shorter period of up to 24 months, unless a specific investigation or legal hold requires extended retention.

7.4 Marketing preference data is retained for as long as you remain opted in. If you withdraw consent for marketing communications, your preference will be updated promptly and your data will not be used for that purpose going forward.

7.5 When data is no longer required for any of the above purposes, spribe securely deletes or anonymises it in accordance with our internal data lifecycle procedures.

8.1 spribe implements a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our technical safeguards include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the spribe platform.
• Encrypted storage of all sensitive personal data, including passwords (stored as salted hashes — never in plain text) and financial account references.
• Role-based access controls ensuring that spribe staff can only access player data on a strict need-to-know basis.
• Intrusion detection systems and real-time anomaly monitoring across all platform infrastructure.
• Regular third-party penetration testing and security audits to identify and remediate vulnerabilities.
• Optional two-factor authentication (2FA) available to all registered spribe players via their account security settings.

8.2 Despite our best efforts, no online platform can guarantee absolute security. Players are responsible for maintaining the confidentiality of their own account credentials. If you believe your spribe account has been compromised, contact us immediately at [email protected].

9.1 spribe uses cookies and similar tracking technologies on its website and mobile platform to provide a functional, personalised, and secure experience. A cookie is a small text file placed on your device when you visit our platform.

9.2 spribe uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in to your spribe account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred odds format, and responsible gaming display choices.
• Analytics cookies: Collect anonymised data about how players navigate spribe in order to help us improve platform performance and usability.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and suspicious session behaviour.

9.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the spribe platform, including your ability to remain logged in.

As a spribe player, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data spribe holds about you, along with information about how it is being used.
• Right to Rectification: If any of your personal data held by spribe is inaccurate or incomplete, you have the right to request that it be corrected promptly.
• Right to Erasure: In certain circumstances, you may request that spribe delete your personal data. This right is subject to overriding legal obligations — for example, spribe is required to retain KYC and transaction records for anti-money laundering compliance purposes.
• Right to Restrict Processing: You may request that spribe limit the processing of your personal data while a dispute or review is in progress.
• Right to Data Portability: Where processing is based on your consent or contract performance, you may request that spribe provide your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes. Upon receipt of a valid objection, spribe will cease the relevant processing unless compelling legitimate grounds override your interests.
• Right to Withdraw Consent: Where spribe relies on your consent as the legal basis for processing (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

spribe will respond to all valid data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, with notification provided to you within the initial 30-day window.

11.1 spribe's services are strictly intended for adults aged 21 years and above. spribe does not knowingly collect personal data from any individual under the age of 21. All players are required to complete CNIC-based age verification before any withdrawal is processed.

11.2 If spribe becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be closed immediately, all funds will be returned to the deposit source after investigation, and all associated data will be deleted or anonymised in accordance with applicable law.

11.3 Parents or guardians who believe a minor may have accessed the spribe platform should contact us immediately at [email protected]. spribe takes underage access extremely seriously and will act promptly on any such report.

12.1 spribe operates on an international platform and some of the third-party processors we engage — including cloud infrastructure providers and game content suppliers — may process your data outside of Pakistan. Where such transfers occur, spribe takes appropriate steps to ensure that your data receives an equivalent level of protection.

12.2 Safeguards for international transfers may include contractual data protection clauses, adequacy decisions, or equivalent transfer mechanisms recognised under applicable data protection frameworks. By using spribe, you acknowledge and consent to these transfers where they are necessary to deliver the services you have requested.

13.1 With your explicit consent, spribe may send you promotional communications including bonus offers, free bet notifications, PSL season promotions, and platform updates via email or SMS to your registered Pakistani mobile number.

13.2 You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from spribe.
• Replying STOP to any promotional SMS from spribe.
• Updating your notification preferences in your spribe account settings.
• Contacting support at [email protected] with the subject "Unsubscribe".

13.3 Opting out of marketing communications does not affect transactional communications, which include deposit confirmations, withdrawal notifications, account security alerts, and KYC request messages. These are sent as part of the contract between you and spribe and cannot be disabled while your account is active.

13.4 Players who have activated a self-exclusion period through spribe's responsible gaming tools will automatically be removed from all marketing communications for the duration of their exclusion.

14.1 The spribe platform may display content from third-party game providers or reference third-party payment services. These third parties operate under their own privacy policies and spribe is not responsible for their data handling practices.

14.2 spribe encourages players to review the privacy policies of any third-party service they interact with independently. spribe's Privacy Policy applies only to data collected and processed directly by the spribe platform and its authorised processors.

15.1 spribe reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform services. The effective date at the top of this document will be updated whenever a new version is published.

15.2 Where changes are material — for example, a change in the types of data we collect or a new category of third-party sharing — spribe will notify registered players via email or a prominent in-platform notice at least seven days before the changes take effect, where practicable.

15.3 Continued use of the spribe platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the changes, you may request account closure and withdrawal of your verified balance.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how spribe has handled your personal information, please contact our Data Protection team:

spribe is committed to resolving all privacy-related concerns fairly and transparently. If you are not satisfied with our response, you may escalate the matter through the applicable dispute resolution process described in our Terms & Conditions.